FAQs
PRODUCTS & USAGE
Are your products true to size?
We provide detailed size charts on each product page to help you find your perfect fit. If you are between sizes, we recommend sizing up for comfort.
What type of materials do you use?
Our clothing is crafted from high-quality, durable fabrics chosen for both style and comfort. Many pieces are designed with stretch and shaping features to enhance your natural silhouette.
Is shapewear safe and comfortable for daily use?
Yes. Our shapewear is made with breathable, skin-friendly fabrics designed to support you throughout the day while ensuring maximum comfort.
Can I wear your pieces for different occasions?
Absolutely. Our collection is versatile : from everyday basics and casual wear to statement pieces that elevate your style for evenings and special occasions.
Do you offer plus sizes?
We’re committed to inclusivity. Many of our designs are available in a wide range of sizes to celebrate every body type. Check product descriptions for available sizing.
ORDERS & SHIPPING
Do you ship worldwide ?
Yes.
Where do you ship from?
We ship from our international warehouses to ensure faster delivery worldwide.
Can I change or cancel my order?
Because we process orders quickly, changes or cancellations must be requested within 12 hours of ordering. After that time, we cannot guarantee modifications. Once delivered, you can still return items in accordance with our Return Policy.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX) and PayPal.
When will my order be processed?
Orders are processed between Monday and Friday (excluding holidays). Please allow 3–5 business days for your order to be prepared and shipped.
How long will it take to receive my order?
Delivery times vary by location. Once shipped, most orders arrive within 7–21 business days. Delays may occur during holidays, peak seasons, or due to customs in your country.
What if I don’t receive my order?
If you haven’t received your order within 30 days, you’re eligible for a full refund.
What if the item(s) I received are defective, incorrect, or damaged?
Please contact us at info@celestearcs.com with your order number, photos, and details. Our team will resolve the issue promptly.
What if I entered the wrong shipping address?
Email us immediately at info@celestearcs.com. If your order has not yet been processed, we’ll update it. Unfortunately, once shipped, we cannot redirect packages.
RETURNS & REFUNDS
How do I return an item?
Please contact us at info@celestearcs.com, and our support team will guide you through the return process.
When will I receive my refund?
Refunds are issued 3–5 business days after we receive and inspect your returned item. Processing times may vary depending on your bank or card provider.
CONTACT & OTHER QUESTIONS
How can I contact Celeste Arcs?
You can email us at info@celestearcs.com, and our customer service team will be happy to assist you.
Will I be charged customs and taxes?
Our prices are displayed in USD and are tax-free at checkout. Depending on your country, you may be responsible for import duties, taxes, or customs fees. These charges are not covered by us. Please check with your local customs office for details.
Do you offer discounts or promotions?
Yes! We regularly run seasonal discounts and exclusive promotions. Subscribe to our newsletter to stay updated.
Can I buy your products in physical stores?
Currently, Celeste Arcs is an online-only brand. This allows us to keep prices competitive while offering a wide range of curated, high-quality women’s clothing delivered straight to your door.